TERMS

1. PERSONS OR PARTIES COVERED

Persons who visit or view this website, whether intentionally or unintentionally, whether solicited or unsolicited, are described herein as "Visitors" and are parties to this agreement. Anyone who purchases, attempts to purchase, or receives a service advertised or delivered from this website, even at no cost, is called a "Client". The website, its agents, owners, operators, and employees are referred to collectively herein as "Website", or ''Agency''.

2. PERSONS UNDER 18 YEARS OF AGE ARE EXCLUDED FROM THIS WEBSITE

This website is not lawfully accessible to persons under the age of 18 or who are otherwise covered by the provisions of the Child Online Privacy Act of 1998 (COPA).  If you are under the age of 18 you must leave this site immediately. Fraudulent use of this website may make you subject to civil or criminal sanctions.

3. ABOUT THE PERSONAL INFORMATION THIS WEBSITE COLLECTS AND HOW IT IS USED

This website routinely collects information about its visitors and clients. This information is obtained in following ways:

3.1. Email/Contact form contact

Whether you are a Visitor or a Client and send an email to the Website, then the Website collects information about your communication and by communicating with the Website you give your permission to collect, archive, retrieve, and otherwise use any information collected as the Website sees fit.

3.2. Information obtained from ''Application''

''Application'' means that Visitor or Client takes active, positive steps to communicate information to this website via application form. This information is kept under the highest level of security and is never divulged to anyone except the merchant service provider or for the purpose of communication with the Client.

3.3 Information that is not shared

Credit card information or other financial information is never revealed to anyone except to processing authorities or law enforcement agencies.  However, the provider of such information gives express permission to use it in a fraud investigation should this prove necessary.

4. REQUESTED SERVICES 

4.1. Acceptance of Service

Client retains Agency to conduct an investigation specifically explained in the procedure. Client agrees to all fees and costs hereinafter incurred as a result of that investigation. As such, Client agrees that Agency is empowered to perform said services for and on behalf of Client, and to do all things necessary, appropriate, or advisable in performing said services for and in the best interests of Client.

4.2. Denial of Service

No illegal or unethical services will be knowingly provided by the Agency. Client certifies that he/she is not requesting illegal services. Agency reserves the right to decline or terminate without advance notice any assignment it deems to be illegal or unethical or in Agency's sole opinion detrimentral to the Agency. If you are already involved in a lawsuit with the subject of investigation then you cannot purchase any of our services.

5. DUE DILIGENCE

Agency agrees to conduct the investigation with due diligence to protect the interests of the Client and to the best of their ability. All expressions made relative thereto are matters of Agency's opinion only.

5.1. No Warranties or Guaranties:

Neither Agency nor its employees or agents issue any warranties or guaranties as to the success of the investigation, research or other matters in question. Due to the nature of investigative work, no warranties or guaranties can be given as to the success or quality of the results achieved. Client understands that by their nature investigations are limited by time and resources. The information obtained may not be that which is desired or in the favor of the client.

6. WORK PRODUCT

6.1. Documentation and Written Reports

Agency will generate reports of the investigation in a timely manner provided the Client's account is not in arrears. The Client will be supplied with supporting documentation and/or material as it becomes available. Every reasonable effort will be made to insure that the quality of the information will be accurate.

6.2. Original Notes or Documents

Original notes or documents considered "work product" will not be released and remain the property of the Agency. Only the written report is released to the client. Agency reserves the right to withhold any and all reports and/or evidence pending payment in full and bank clearance thereof. Agency is not responsible for any damages or negative effects from reports and/or evidence being withheld due to the client's failure to meet the above mutually agreed upon conditions.

7. FEES AND EXPENSES

The Client agrees to pay Agency for its time, material and service fees as follows:

Upon mutual acceptance and agreement on procedures a retainer fee (depends from type of investigation) is payable. Upon receipt of this retainer the investigation will begin. The retainer is non-refundable should a client change his/her mind after the investigation procedure has started.

Typically all work is done under a retainer in which funds in the amount of the retainer are placed in trust with Agency and hold the retainer as pre-payment for work to be done under this agreement. Client will forfeit any and all funds that may have been paid to the Agency pertaining to this case if any information is discovered, by the sole determination of the Agency, to be false, misleading, or compromising the ethical and/or legal obligations of the agency or if it is learned that the investigation is in support of an illegal activity. The retainer is charged for the work that is done under this agreement at the agreed upon rates. All services are to be paid by retainer in advance, however in the event that the services rendered are in excess of the retainer, Client agrees that the service fees are due and payable upon demand.

All fees are due at the completion of this assignment, or upon either the Client or Agency's determination that no further action can be taken to complete this assignment.

On all assignments, which are expected to last longer than 30 days, that portion of the work that has been completed will be billed and payment will be due upon receipt of the invoice.

Agency reserves the right to require payment in advance for excessive investigative expenses.

The Client agrees that Agency is engaged solely by yourself or your company. Payment is required as specified within this agreement regardless of a client's ability and/or willingness to pay and/or result of any legal action the investigation may be in support of.

8. PERIOD OF SERVICE

This agreement is valid for the duration of the investigation or until such time as it is canceled by either party by written notice to terminate the agreement. No termination shall prejudice Agency rights to collect payment for services completed prior to the termination of this agreement. Agency will make every effort to accommodate Client's needs and preferences, subject to existing contractual obligations.

If a client has already notified the party involved of his disatisfaction a certain amount of time has to pass prior to our involvement. Only after it's clear that the client has received no replies nor any other notice will we begin our investigation. From the moment you decide to use us for investigations and have paid the retainer you must desist from personally (or anyone on your behalf except the Agency….)  contacting the party with whom you have the dispute or problem.  If you interfere this will create confusion and misunderstandings. Should you ignore this stipulation then our agreement is annulled and you will also forfeit the retainer. Should you be contacted directly it's imperative that you inform us of this and forward the email or letter to us so we are informed and can instruct you regarding further action.

9. CONFIDENTIAL INFORMATION

Agency acknowledges that in the course of this agreement it shall have access to confidential and proprietary information of the Client and agrees not to disclose any information without prior consent. Any information obtained as a result of the investigation will only be released to the client or his designated representative and will otherwise remain confidential information.

9.1. Indemnification of Agency from Client Provided Information

Client agrees to indemnify and hold Agency harmless against all claims arising out of or related to any information which the Client provides to Agency prior to or during the course of the Services provided.

9.2. Indemnification of Agency from its Services or Information Provided

Client agrees to indemnify and hold Agency harmless against all claims arising out of or related to the services of Agency or information provided by Agency.

Client agrees that as a result of becoming a client of Agency, "Certain Information" as it relates to the practices and procedures of Agency may become known and that Client specifically agrees that they will hold any such information as confidential, not to be discussed with anyone, or disclosed to third parties, outside the scope of this agreement.

Client acknowledges that the investigation will be or could be greatly damaged if the subject(s) of this investigation were to become aware of the activities of Agency relative to the research in progress and therefore agrees to keep our relationship at all times confidential during the investigation.

10. ACCURACY OF INFORMATION SOURCES

Search reports are performed strictly by the information provided on the subject by the Client. Any error in spelling or sequence of numbers can result in wrong information on the subject. Data is supplied from different private sources, computer systems, public information facilities, government open record institutions and might also contain confidential source information. All attempts are made to maintain the integrity of this data. Agency cannot be held liable for inaccuracies contained in public record information or databases accessed. Furthermore, information has been gathered from sources and individuals deemed reliable by Agency; however, no guarantee, warranty, or other representation is made as to the accuracy of information received from third parties, or its suitability for any particular purpose.

11. RESPONSIBLE USE OF INFORMATION

Client affirms that the information requested and/or learned during the investigation is not to be used for harassment, stalking, intimidation, threatening or any other illegal purpose(s).

12. CLIENT MISREPRESENTATION

Client attests that he has not misrepresented himself, his company, organization or purpose for requesting the services that Agency provides. Client understands that misrepresentation in this agreement, in Agency's sole opinion, may result in civil and criminal action against the Client and/or his organization as well as any and all monies paid to be forfeited. Agency reserves the right to refuse service to the client for any issue of security, safety, unlawful, unethical or immoral reasons.

13. OTHER PROVISIONS

Agency is not a law office and therefore does not provide legal advice, nor does it provide financial, insurance or personal counseling services. Any opinions expressed during client conferences are based upon prior experiences and knowledge and do not constitute, reflect, or guarantee future outcomes or results. Client is encouraged and advised to seek expert and professional advice in these areas.