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FAQ

PROLOGUE

Sooner or later our services are going to become a necessity in cyberspace where nothing is what it looks like on the outside. If you are new to the internet, with todays web design techologies, a website can make a strong positive impression on you when you visit it for the first time: smiling people with laptops, happy families on dream vacations, corporate sceneries, flash animations with materialistic daydream themes, misuse of abbreviations such as TM(trademark) , INC (incorporated), etc, etc. These are all important objects of business presentation and are in favor of merchant closing the sale, but can also be very misleading if they are not true.

When should I ask for combined investigation/mediation?

This is something you decide when you apply for our sevices, but we recommend mediation in case you have been using profane language or made threats with legal action, police, FBI when communicating with website’s staff. Then it is possible that the website is refusing to communicate with you further because many sites don’t tolerate profane language and threats per their agreement and reserve the right to refuse to answer you.

When should I ask for a secretly conducted investigation?

If you think there is a pretty good chance that the website is fraudulent or that it is run by dangerous people. Also if you are preparing a legal action against the website and want to gather more information first.

Can mediation have negative effects on the investigation?

Mediation is an open approach in which both you and Mondo agency get exposed. The investigated subject has the chance to prepare for defensive action (cover-up) in case they are indeed scammers.

I was scammed by/want to investigate a HYIP website before I invest. Can you help me?

This is one type of investment schemes we will not investigate, simply because of the fact that 90% of HYIPs are scams. This is where you have to use your own judgement and of course, never invest more than you can afford to lose.

How can I trust you when you decide not to reveal your identity?

The nature of this business is too risky for us to reveal our names location, etc. But we also say in our procedures that we operate online exclusively. For you we are just another website that you will either choose to trust or not. Our actions and the care taken with customers speaks for itself.

How will you deliver your service to me?

You will receive reports via email in form of text files.

What are preemptive investigations?

Gathering information about the website (reliability estimation, fraud history) and making tests of customer support quality ( time nedeed for reply, how helpful their answers are, etc.).

Where do you put yourself among the investigative authorities (BBB, police, FBI, etc)?

We are not an authority. We are a live tool that can provide helpful information before you proceed further with contacting police, taking legal action, etc. We will deny your request of service in case you are already legally invlolved with the investigated subject.

Often it can happen that local authorities don’t take much interest in disputes unless big amounts ( tens of thousands of dollars) are at stake so this is where we fit in. We do take interest in all cases even if it is only a matter of few dollars. However, if we estimate that the case is too serious for us to handle we will advise you to contact local authorities.

Where do your agents come from?

Our agents are internationally positioned as online disputes are happening on an international level. We must say that the disputes within USA are the easiest to deal with considering the online accessibility of resources needed for investigation and advanced laws that regulate internet activities.

How can I pay you for your services?

Payments are made with e-gold. If you don’t have an e-gold account you can open one for free at www.e-gold.com.